Description |
Job ID: 7853
Location: Oklahoma City, OK
Relocation Provided: None
Education Required: High School Diploma
Experience Required: Less than 1 year
Position Description:
Responds to customer initiated telephone inquiries by answering inquiries in an inbound Call Center. Obtains initial loss information and initiates claims handling process. Advises insureds/claimants of claims process; handles minor, non-questionable liability claims; may authorize rental cars; may handle minor coverage issues and resolve minor complaints which arise during claims handling process. Maintain active adjusters license in states where required.
Position Requirements:
Responsible for timely and accurate completion of customer inquiries. Obtains loss reports from agents, insureds, and claimants and enters into the Customer Restoration Network. Makes assignments under the direction of the Care Center management. Achieve and maintain telephone service level goals. Responds to telephone and written inquiries regarding status of claims assigned. Makes initial contact with insureds and claimants to verify claims information and advise them of the claims process. May arrange drive-in and field appointments. Handles minor, undisputed claims on instruction from supervisor. Authorizes rental cars when liability and coverage are not questioned. Within payment authority, may authorize supplements. Promote benefits of cross selling, value-added service and increased coverages. Ensure that all customer communication/contact is clearly documented. Performs other duties as assigned.
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